Terms and Conditions

Website Terms of Use (Part A)

Version 2.1 · Valid from 09/15/2026

These terms govern your use of nexops360.com. They do not govern the purchase of our services.

A1. About these terms

These terms govern your use of nexops360.com and any tool we make available on it, including our Project Builder. By using the website you accept them.

These terms do not govern the purchase of our services. If you buy a Small Business Check or a Business Operations Check, Part B of this page applies. If you engage us for a Focused Fix, an Improvement Project or an Improvement Programme, our Master Service Agreement and the applicable Statement of Work apply. Neither of those is replaced or limited by Part A.

A2. Who we are

Nexops360 LLC, a limited liability company registered in the State of Florida, United States.

3833 Powerline Rd

Suite 701/M

Fort Lauderdale, FL 33309

United States.

hello@nexops360.com

Our website and our services are directed at business customers only.

A3. Using the website

You may use the website for lawful business purposes. You may not:

• use it in a way that breaches applicable law or infringes the rights of others;

• attempt to gain unauthorised access to it or to any system or network connected to it;

• introduce malicious code, or interfere with its operation or availability;

• scrape, harvest or systematically extract content from it, or use automated systems including AI tools to do so, without our written permission;

• copy, reproduce, republish or distribute our content beyond what copyright law permits without our written permission; or

• use our content or our name in a way that is misleading, defamatory or otherwise unlawful.

A4. Our content

The content on this website, including text, layout, graphics, diagrams, downloadable material and the design of our tools, is owned by us or licensed to us and is protected by copyright and other rights. You may view it, and print or download extracts for your own internal business use. All other use requires our written permission.

Our name, logo and brand elements are ours. You may not use them without our written permission.

A5. The Project Builder

Our Project Builder is a qualification and orientation tool. Any product route, scope indication or price range it produces is indicative only. It is not an offer, a quotation or a binding estimate, and it does not create any obligation on either side. A binding scope and price are confirmed only after we have reviewed your situation and issued a proposal or a Statement of Work.

A6. Accuracy of information

We take care to keep the website accurate and up to date, but we do not warrant that it is complete, current or error free. Content on the website is general information about our services. It is not advice for your specific situation, and you should not act on it without taking advice appropriate to your circumstances.

A7. Availability

We do not warrant that the website will be available without interruption or free of defects. We may change, suspend or withdraw all or part of it at any time.

A8. Links to other sites

Where we link to a third party website, we do so for information only. We do not control those sites and are not responsible for their content or their handling of your data.

A9. Your data

We process personal data in connection with this website as described in our Privacy Policy. Our use of cookies and similar technologies is described in our Cookie Policy.

A10. Our responsibility

We are not liable for loss arising from your use of, or inability to use, this website, or from reliance on content on it, except where liability cannot lawfully be excluded. In particular we are not liable for indirect or consequential loss, loss of profit, loss of business, or loss or corruption of data.

Nothing in Part A excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be excluded or limited.

A11. Changes

We may update Part A. The version published on the website at the time of your use applies.

A12. General

Your own terms. Any terms and conditions you propose do not apply unless we have accepted them in writing.

Severability. If any provision of Part A is held invalid or unenforceable, it is severed and the remaining provisions continue in force.

Language. These terms are drawn up in English and may be provided with a German translation for convenience only. In the event of any discrepancy or conflict, the English version prevails and is legally binding.

A13. Governing law

Part A is governed by the laws of the State of Florida, United States, and the courts of Fort Lauderdale, Florida have jurisdiction. Nothing in Part A prevents you from exercising a right under the law of your own jurisdiction that cannot be excluded by agreement.

Check Purchase Terms (Part B)

Version 2.0 · Valid from 09/15/2026

These terms apply when you buy a Small Business Check or a Business Operations Check. This is the document you confirm at checkout.

B1. Who these terms are for

These terms apply when you buy a Small Business Check or a Business Operations Check directly through our website or through our Project Builder. They apply together with Part A of this page and our Privacy Policy.

These terms apply to business customers only. By purchasing you confirm that you are acting on behalf of a business and not as a consumer. We do not sell to consumers.

Where you have entered into a Master Service Agreement with us, that agreement and its Statements of Work govern project engagements. These terms do not apply to those engagements.

B2. What you receive

Small Business Check. A short diagnostic for small owner-led businesses. You complete a questionnaire, we review it together with any material you share, and we run a 45-minute working session with you. You then receive a written Business Improvement Action Summary setting out what we found, the two or three issues or opportunities worth addressing first, why they matter, and the practical next actions we recommend. We close with a 15-minute handover call.

Business Operations Check. An operational diagnostic for growing businesses. You complete a structured pre-review, we analyse it together with any material you share, and we run a 75-minute working session with you and, where useful, relevant members of your team. You then receive a written Operations Map setting out the current situation, the key symptoms, the likely causes, the one to three priority improvements, the reasoning behind the prioritisation, what you can do internally, and what we would recommend as a next step. We close with a 15-minute handover call.

Both Checks are diagnostic services. They do not include implementation. The result is yours to use whether or not you engage us afterwards.

B3. What a Check is not

A Check is not a deposit, a paid discovery phase, or a prepayment against a later engagement. The fee is payment for the diagnostic work and its output, and it is not credited against any later engagement.

We do not configure or administer your systems, develop software or automations, or provide legal, tax or accounting advice.

B4. Price and payment

The price shown at checkout is payable in full before the engagement starts.

Prices are exclusive of any applicable taxes. We are established in the United States and are not registered for value added tax in the European Union or the United Kingdom. If you are a business established in a jurisdiction that applies a reverse charge or an equivalent mechanism, you are responsible for accounting for any such tax in your own jurisdiction, and you should provide your valid tax registration number at checkout.

B5. When we start

A contract between us is formed when you complete the checkout and we confirm your order by email.

We start once your payment has been received and you have submitted the intake form. You receive a link to the intake form immediately after payment.

Please submit the intake form at least twenty-four (24) hours before your working session, so that we can prepare properly. If we receive it later, we may need to move the session.

B6. What we need from you

• A completed intake form, answered honestly about how things actually work rather than how they should work.

• Attendance of the owner or the person who can make decisions at the working session.

• Relevant examples, screenshots or process notes, where you have them.

Please limit the personal data in anything you share with us to what is necessary for the analysis, and redact or anonymise names and personal details of your employees or third parties where they are not required.

B7. Delivery

We deliver the written result within five (5) business days of your working session, together with a link to book your handover call.

B8. How long your Check stays valid

Your Check remains valid for ninety (90) days from the date of payment. Within that period you can submit the intake form and attend your working session.

We will remind you if your intake form is still outstanding, and we will write to you at least fifteen (15) days before the end of the validity period.

B9. If the validity period ends

If you have submitted the intake form but have not attended a working session, we will deliver a written result based on the information available, together with a note explaining that the working session did not take place and that the result is limited accordingly.

If you have not submitted the intake form, we will contact you and you can choose one of the following: we extend the validity period by a further ninety (90) days; we credit the fee against a future NEXOPS engagement within twelve (12) months; or we refund the fee less a reasonable amount for administration and any preparation we have already carried out.

We will not keep your fee and deliver nothing.

B10. Rescheduling and cancellation

You can reschedule or cancel a session free of charge up to twenty-four (24) hours before it starts, subject to availability. With less than twenty-four (24) hours' notice, or if you do not attend, we may treat the reserved and prepared time as used, and a replacement session may require a further booking. Any amount charged reflects a reasonable estimate of our actual loss and is not a penalty. We will waive this in case of genuine emergency.

If we reschedule a session, you incur no charge and we move it to the earliest reasonable replacement time.

If you cancel before submitting the intake form and before any session has taken place, we refund the fee less a reasonable amount for administration and any preparation already carried out.

B11. Recording and transcription

We record or transcribe a session only where all participants have agreed beforehand. We will ask you at the start of the session and record your agreement. Transcripts are stored in our meeting system and deleted within ninety (90) days. You can ask us not to record at any time.

B12. What we own and what you own

On payment, you own the written result we produce for you, and you may use it within your own business.

We keep ownership of our methods, frameworks, templates and other reusable materials. Where our reusable materials are included in your result, you have a perpetual, non-exclusive, royalty-free licence to use them as part of that result for your own internal business purposes. You may not sell or license them to third parties as a standalone product or service.

B13. Confidentiality

We keep what you tell us confidential and use it only to deliver your Check. We will not disclose it to third parties other than to our service providers who are bound by equivalent obligations. These obligations continue for three (3) years. Obligations in respect of trade secrets continue for as long as the information qualifies as a trade secret.

If your procurement process requires a separate non-disclosure agreement, ask us and we will provide one.

B14. Our responsibility

We perform the Check with reasonable care and skill and in accordance with good professional practice. We do not guarantee any particular business, financial or operational result, because that depends on decisions and actions within your control.

Except as expressly stated in these terms, and save for any warranty, condition or guarantee that cannot be excluded under applicable law, we give no other warranty, express or implied.

We are not liable for indirect, incidental, special or consequential loss, nor for loss of profit, revenue, anticipated savings, business opportunity, goodwill, or data.

Our total liability in connection with a Check is limited to the fee you paid for it. This does not limit our liability for death or personal injury caused by negligence, for fraud, for wilful misconduct, for breach of section B13, or for any other liability that cannot lawfully be limited.

Where the law that applies to you confers rights that cannot be excluded, these terms apply only to the extent that law permits. Where liability for a failure to comply with such a right may lawfully be limited, our liability is limited, at our option, to supplying the services again or paying the cost of having them supplied again.

B15. Data protection

We process your data as described in our Privacy Policy. Where you share documents that contain personal data about your employees or third parties, we process that data on your behalf. If you need a data processing agreement for a Check, ask us and we will provide one.

B16. Governing law

These terms are governed by the laws of the State of Florida, United States, and the courts of Fort Lauderdale, Florida have jurisdiction.

If you are established in Australia or New Zealand, section B19 applies in addition to these terms and prevails to the extent of any inconsistency. Nothing in these terms prevents you from exercising a right under the law of your own jurisdiction that cannot be excluded by agreement.

B17. Changes to these terms

We may update these terms. The version that applies to your purchase is the version published at the time you buy. We record the version and the date with your order.

B18. General

Your own terms. Any terms and conditions you propose do not apply unless we have accepted them in writing.

Force majeure. Neither of us is liable for a failure or delay caused by an event beyond our reasonable control, including natural disasters, epidemic, war, civil unrest, strikes, acts of government, failure of utilities, and failure or unavailability of telecommunications or internet services. Payment obligations are not excused by this paragraph. Where such an event prevents us from delivering your Check, we will agree a new date with you or, if that is not possible, refund the fee.

Entire agreement. These terms, together with Part A of this page and our Privacy Policy, are the entire agreement between us in respect of your purchase of a Check. Nothing in this paragraph limits liability for fraudulent misrepresentation.

Electronic form. You accept these terms electronically at checkout, and that acceptance has the same legal effect as a signature. Notices, approvals and confirmations between us may be given by email and are effective on receipt.

Severability. If any provision of these terms is held invalid or unenforceable, it is severed and the remaining provisions continue in force.

Language. These terms are drawn up in English and may be provided with a German translation for convenience only. In the event of any discrepancy or conflict, the English version prevails and is legally binding.

B19. Country-specific terms

B19.1 Australia

This section applies if you are established in Australia.

(a) Where you acquire services from us for a price of AU$100,000 or less, you are a consumer for the purposes of the Australian Consumer Law, even though you acquire them for business purposes, and the consumer guarantees in Part 3-2 Division 1 of that law apply.

(b) Nothing in these terms excludes, restricts or modifies those guarantees or our liability for failing to comply with them. Our statement in section B14 that we do not guarantee a particular business result is a statement about the outcome of your own decisions and operations. It is not an attempt to exclude the guarantees that our services will be rendered with due care and skill, will be reasonably fit for any purpose you disclose, and will be supplied within a reasonable time.

(c) The services are not of a kind ordinarily acquired for personal, domestic or household use. To the extent permitted by section 64A of the Australian Consumer Law, our liability for failing to comply with a consumer guarantee is limited, at our election, to supplying the services again or paying the cost of having them supplied again. This does not apply where you establish that it would not be fair or reasonable for us to rely on it, and it does not apply to guarantees under sections 51, 52 or 53 of that law.

(d) Any amount we deduct or retain under section B9 or section B10 reflects our actual administration and preparation costs, or a reasonable estimate of the loss we actually suffer. It is not a penalty. On request we will explain in writing how the amount was calculated.

(e) These terms may be a standard form small business contract for the purposes of Part 2-3 of the Australian Consumer Law. If a term is found to be unfair, that term is void and the rest of these terms continue to apply. We will not vary these terms unilaterally for a purchase you have already made.

(f) Section B16 continues to apply, subject to this section. Under section 67 of the Competition and Consumer Act 2010 (Cth), the Australian Consumer Law applies to the supply regardless of the choice of law in section B16, and nothing in these terms prevents you from bringing proceedings in Australia in respect of a right that cannot be excluded.

(g) Personal information about individuals in Australia is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

B19.2 New Zealand

This section applies if you are established in New Zealand.

(a) We supply the services in trade, and you acquire them in trade for the purposes of a business you carry on, and not for personal, domestic or household use.

(b) We agree, in accordance with section 43 of the Consumer Guarantees Act 1993, that the provisions of that Act do not apply to the supply of these services, on the basis that they are supplied and acquired in trade and it is fair and reasonable for us to agree to this. We consider this fair and reasonable because both of us are in business, the price is fixed and transparent, we give an express warranty of reasonable care and skill in section B14 which continues to apply, and the carve-outs in section B14 remain in place.

(c) If paragraph (b) is found not to be fair and reasonable, or is otherwise ineffective, the Consumer Guarantees Act 1993 applies, and to the extent permitted by that Act our liability for failing to comply with a guarantee is limited, at our election, to supplying the services again or paying the cost of having them supplied again.

(d) We agree, in accordance with section 5D of the Fair Trading Act 1986, that sections 9, 12A, 13 and 14(1) of that Act do not apply, on the basis that both of us are in trade, these terms are in writing, we are contracting in trade, and it is fair and reasonable for us to agree to this. This does not limit any liability we may have for fraud or wilful misconduct.

(e) These terms may be a small trade contract within the meaning of the Fair Trading Act 1986. If a term is declared unfair by a court, we will not apply, enforce or rely on it, and the rest of these terms continue to apply. We will not vary these terms unilaterally for a purchase you have already made.

(f) Any amount we deduct or retain under section B9 or section B10 reflects our actual administration and preparation costs, or a reasonable estimate of the loss we actually suffer. It is not a penalty.

(g) Personal information about individuals in New Zealand is handled in accordance with the Privacy Act 2020.

B20. Contact

Nexops360 LLC

3833 Powerline Rd

Suite 701/M

Fort Lauderdale, FL 33309

United States

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